{"id":12517,"date":"2025-02-14T10:16:14","date_gmt":"2025-02-14T09:16:14","guid":{"rendered":"https:\/\/donkersvagparts.nl\/?page_id=12517"},"modified":"2026-01-20T08:37:09","modified_gmt":"2026-01-20T07:37:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/donkersvagparts.nl\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n
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Frequently asked questions answered<\/h6>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n
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How long will it take to receive my order?<\/p><\/div><\/div>

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Donkers VAG Parts tries to have your order delivered to you within 2 working days.<\/p>\n\n\n\n

Deliveries outside the Netherlands are usually delivered within 3-10 working days.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How do I change my shipping address?<\/p><\/div><\/div>

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You want to change your shipping address. Please report this immediately by filling in the contact us form. You can only change your delivery address before the parcel has been dispatched.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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I am looking for a part that is not on the site but you guys might have.<\/p><\/div><\/div>

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Is the part you are looking for not on the site? Then please fill in the contact us form. Fill in the part you are looking for. If you have a part number, please mention it. Also state your chassis number so that we can check that we definitely have the right part for your car.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Can orders also be collected from your premises?<\/p><\/div><\/div>

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It is possible to collect orders from Donkers VAG Parts. You can select the pick-up option when placing the order. For our opening hours, please consult the site.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Country where package should be sent to is not selectable in checkout, now what?<\/p><\/div><\/div>

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If the country you want to ship a parcel to is not selectable in the checkout please contact us via the contact us form. Then we can see what is possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How can I cancel an order?<\/p><\/div><\/div>

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Cancelling a placed order is possible within 12 hours. This is in connection with the fast delivery we aim for. This can be done by filling in the contact us form and stating there that you wish to cancel the order. Please state your order number. If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If Donkers VAG Parts has already received payment from you, we will refund the purchase price to you after proper receipt of the return shipment. The shipping costs incurred will be deducted from this (only if you refuse the order at the door and let the delivery driver take it unopened).<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How long is the warranty?<\/p><\/div><\/div>

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We provide a 3-month warranty on used parts. These parts have been dismantled from a car in working order. If a part does not work, please contact us by filling in the contact us form.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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I did not receive a confirmation of my order.<\/p><\/div><\/div>

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If you have not received confirmation of your order, it is possible that the email has been identified as SPAM (junk mail) by your spam filter. We recommend you check messages in \u2018Junk mail\u2019 or \u2018Spam\u2019.<\/p>\n\n\n\n

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If the confirmation e-mail ended up in your \u2018Junk mail\u2019, you can indicate that e-mails from Donkers VAG Parts are not junk mail or spam. By indicating this, order confirmations will arrive directly in your inbox in future.<\/p>\n\n\n\n

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If your order confirmation is also not in your spam\/unwanted mail, please contact us using the contact us form.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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I did not receive an invoice for my order.<\/p><\/div><\/div>

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If you have not received an invoice, it is possible that the e-mail has been identified as SPAM (junk mail) by your spam filter. We recommend you check messages in \u2018Junk mail\u2019 or \u2018Spam\u2019.<\/p>\n\n\n\n

If the invoice e-mail ended up in your \u2018Junk mail\u2019, you can indicate that e-mails from Donkers VAG Parts are not junk mail or spam. By indicating this, invoices will arrive directly in your inbox in future.<\/p>\n\n\n\n

If your invoice is not in the junk mail either, please contact us using the contact us form.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Where is my order?<\/p><\/div><\/div>

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You have not yet received your order, please check the track and trace of your parcel. It will indicate when your parcel will be delivered.<\/p>\n\n\n\n

Did you not receive a track and trace?<\/p>\n\n\n\n

Then contact us by filling in the contact us form.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Need help?<\/h6>\n\n\n\n

Contact us<\/h1>\n\n\n